About Our Support Services
Integrated ID Systems offers comprehensive technical support services for customers using printer hardware from HID Fargo and Zebra Technologies, as well as card design and printing software like EPI Suite and AssureID. By providing a variety of support options, including email, phone, remote assistance, on-site support, and custom SLA plans, IIDS ensures that customers have access to expert assistance when needed. We provide our customers expertise, accessibility, responsiveness, customization, and proactive support, making IIDS an ideal partner for organizations seeking reliable technical support for their printer hardware and software solutions.
Our Technical Support Services
Let Us Take The Pressure Off Your Technical Support
IIDS offers customizable SLA support plans, allowing customers to tailor their technical support services to their specific needs, including response times, support hours, and technician availability.
Benefits of Using Integrated ID Systems for Technical Support
Expertise
IIDS technicians possess in-depth knowledge of printer hardware from leading manufacturers and card design and printing software, ensuring that customers receive expert advice and high-quality support.
Accessibility
IIDS offers a variety of support channels, including email, phone, remote assistance, and on-site support, providing customers with multiple avenues for obtaining assistance.
Responsiveness
IIDS is committed to providing timely and efficient support, minimizing downtime, and ensuring that customer issues are resolved promptly.
Customization
IIDS enables customers to tailor their support services through custom SLA plans, ensuring that they receive the appropriate level of support based on their unique requirements.
Proactive Support
IIDS offers proactive support services, such as preventative maintenance, firmware updates, and optimization recommendations, helping customers maintain optimal printer performance and prevent potential issues before they arise.
Get Started Today
Ready to transform your organization’s identification security?
Contact Integrated ID Systems, Inc. today and let our team of experts help guide you and help you implement the best available solution.