Integrated ID Services
Integrated ID Systems (IIDS) provides comprehensive technical support services for customers utilizing printer hardware from HID Fargo, Kanematsu, Zebra Technologies, and RTAI, as well as card design and printing software like EPI Suite and EasyLobby. Below are both the value and capabilities of IIDS in providing technical support, including the various types of support available and the benefits that customers can gain by partnering with IIDS for their technical support needs.
Types of Technical Support
IIDS offers a range of technical support options to cater to the diverse needs of its customers:
IIDS provides email support to customers seeking assistance with printer hardware and software issues, ensuring timely and accurate responses to inquiries.
IIDS offers phone support, enabling customers to speak directly with knowledgeable technicians who can provide immediate assistance and guidance.
IIDS leverages remote access tools to troubleshoot and resolve issues with printer hardware and software, reducing downtime and minimizing the need for on-site support.
For situations where remote assistance is not sufficient, IIDS provides on-site support services, dispatching skilled technicians to the customer's location to address hardware and software issues directly.
Custom Service Level Agreement (SLA) Support Plans
IIDS offers customizable SLA support plans, allowing customers to tailor their technical support services to their specific needs, including response times, support hours, and technician availability.
Value Proposition for Customers
Customers who choose to partner with IIDS for their Health Check review service can expect:
Integrated ID Systems offers comprehensive technical support services for customers using printer hardware from HID Fargo, Kanematsu, Zebra Technologies, and RTAI, as well as card design and printing software like EPI Suite and EasyLobby. By providing a variety of support options, including email, phone, remote assistance, on-site support, and custom SLA plans, IIDS ensures that customers have access to expert assistance when needed. The value proposition for customers includes expertise, accessibility, responsiveness, customization, and proactive support, making IIDS an ideal partner for organizations seeking reliable technical support for their printer hardware and software solutions.