Support

Integrated ID Systems (IIDS) provides comprehensive technical support services for customers utilizing printer hardware from HID Fargo, Kanematsu, Zebra Technologies, and RTAI, as well as card design and printing software like EPI Suite and EasyLobby. Below are both the value and capabilities of IIDS in providing technical support, including the various types of support available and the benefits that customers can gain by partnering with IIDS for their technical support needs.

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Support

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About Our Support Services

Integrated ID Systems offers comprehensive technical support services for customers using printer hardware from HID Fargo and Zebra Technologies, as well as card design and printing software like EPI Suite and AssureID. By providing a variety of support options, including email, phone, remote assistance, on-site support, and custom SLA plans, IIDS ensures that customers have access to expert assistance when needed. We provide our customers expertise, accessibility, responsiveness, customization, and proactive support, making IIDS an ideal partner for organizations seeking reliable technical support for their printer hardware and software solutions.

Our Technical Support Services

Email Support

IIDS provides email support to customers seeking assistance with printer hardware and software issues, ensuring timely and accurate responses to inquiries.

Phone Support

IIDS offers phone support, enabling customers to speak directly with knowledgeable technicians who can provide immediate assistance and guidance.

Remote Assistance

IIDS leverages remote access tools to troubleshoot and resolve issues with printer hardware and software, reducing downtime and minimizing the need for on-site support.

On-site Support

For situations where remote assistance is not sufficient, IIDS provides on-site support services, dispatching skilled technicians to the customer’s location to address hardware and software issues directly.

Let Us Take The Pressure Off Your Technical Support

IIDS offers customizable SLA support plans, allowing customers to tailor their technical support services to their specific needs, including response times, support hours, and technician availability.

Benefits of Using Integrated ID Systems for Technical Support

Expertise

IIDS technicians possess in-depth knowledge of printer hardware from leading manufacturers and card design and printing software, ensuring that customers receive expert advice and high-quality support.

Accessibility

IIDS offers a variety of support channels, including email, phone, remote assistance, and on-site support, providing customers with multiple avenues for obtaining assistance.

Responsiveness

IIDS is committed to providing timely and efficient support, minimizing downtime, and ensuring that customer issues are resolved promptly.

Customization

IIDS enables customers to tailor their support services through custom SLA plans, ensuring that they receive the appropriate level of support based on their unique requirements.

Proactive Support

IIDS offers proactive support services, such as preventative maintenance, firmware updates, and optimization recommendations, helping customers maintain optimal printer performance and prevent potential issues before they arise.

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Ready to transform your organization’s identification security?

Contact Integrated ID Systems, Inc. today and let our team of experts help guide you and help you implement the best available solution.